Support
Frequently Asked Questions
You can get a refund for your vouchers or cancel your hotel bookings online. Sign in to My Account and go to "Purchases." For hotels, click the “Cancel” button or, click the “Request Refund” button for vouchers. A confirmation email will be sent as your refund or cancellation is processed. If you don't see a refund or cancel button, your purchase may not be eligible. You can confirm eligibility by calling our Customer Service Team Mon-Sun, 9am - 9pm ET.
If you’ve placed a trip on hold, you'll need to pay the minimum deposit within five days to secure your place – but if a sale happens to start within that five-day period, then you're in luck! If you don’t make a deposit within five days, your booking will be cancelled.
Oh no! We really want to help you book your next adventure. Online payments through our booking engine might be unsuccessful due to internet connection issues, incorrect payment details or insufficient funds. If your payment is still not going through after you've reviewed all the above, please reach out via phone or live chat.
All trip details are available in your Essential Trip Information. If there are last-minute changes such as a new joining or finishing point, we’ll email you an update before the trip begins. We recommend that you book pre/post-trip accommodation through Intrepid, as we'll normally re-book you into a new hotel if the joining/finishing point changes to save you the hassle.
Your Essential Trip Information includes a section on Money Matters. Please refer to this for an idea of budgets. Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or a bank-issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work. In certain countries it comes down to potluck if you can withdraw money. One day it’ll work, the next it won’t, but it will work for your friend… Go figure! Visa cards are more widely accepted than Mastercard, particularly in Cuba where only Visa cards are accepted.