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FAQS

When will my order be shipped out and when will it arrive?

It takes us 2-5 business days to ship out your order. When shipped, you will recieve a tracking number to track the progress of your order. It typically arrives within a week but sometimes our carrier USPS expereinces delays so it may take longer. It is out of on control on how long it takes for oyur order to be delivered

When can I hear back from an inquiry?

We will do our best to respond to all inquiries in 1-2 business days. You can check the status of your inquiry through the contacts page on our website.

How do I cancel my order?

To cancel your order, contact us directly at tubbythebluedino@customerservice.com and you will get a full refund if your order hasn't been shipped out. If it has been shipped out, you will need to wait until you recieve the item and place a return.

How can I start a return?

You can start a return by contacting us directly at tubbythebluedino@customerservice.com. We will guide you through the whole process! THe customer is responsible for paying for return shipping.

Why am I unable to place an order?

This may be due to several reasons, such as your payment method is not acceptable. We accept all VISA, Venmo, and Apple Pay payments. If these payment methods are declined, please check and contact your bank.